Shipping policy

Shipping Policy

Thank you for shopping at Just Cool Thing.

Age requirement
You must be at least 18 years old to order from Just Cool Thing. By placing an order, you confirm that you are 18 or older.

Discreet packaging
All orders ship in plain, discreet packaging. No product names or descriptions are visible on the outside.

Order processing
Orders are processed within 1-3 business days. During periods of high volume, processing may take a few extra days.

Need to change your shipping address? Contact us at info@justcoolthing.com by 11:59 PM on the same day you placed your order. After that, the order may already be in process and changes cannot be guaranteed.

Estimated delivery times
All delivery times are in business days and start once your order has shipped.

• United States: 2-5 business days
• Some items shipped within the United States may take 7-12 business days. When this applies, it will be shown as a separate shipping method at checkout.
• Other countries: 7-12 business days (remote areas may take 2-3 additional days)

Shipping options

• Standard Shipping (FREE): includes a tracking number.
• Premium Insured Shipping ($3.95): includes a tracking number and full insurance. If your order is lost in transit, you will receive a full refund.

Tracking your order
Once your order ships, you'll receive an email with your tracking number. Please check your spam folder too. If you haven't received it, or your tracking number isn't working, contact us at info@justcoolthing.com and we'll sort it out.

Delays
Occasionally deliveries take longer than the estimates above due to carrier delays or, for international orders, customs processing. These are outside our control, but if your package is taking too long, contact us and we'll help you resolve it.

Lost, stolen or delivered packages

• Packages marked as delivered by the carrier are not eligible for a refund or replacement. If your tracking shows delivered but you haven't received your package, please check with neighbors and contact your local carrier (e.g. USPS) first.
• Packages lost in transit are refunded only when shipped with Premium Insured Shipping.
• Please make sure your shipping address is complete and correct. Orders returned to us due to an incorrect or incomplete address can be reshipped at the customer's expense.
• For damaged, defective or incorrect items, please see our Refund Policy.

Taxes and customs (international orders)
For orders shipped outside the United States, any import duties or taxes are the customer's responsibility. In most cases no fees apply due to the low value of the shipment, but we recommend checking your local regulations before ordering.

Where we ship from
Orders ship from the United States or China, depending on stock availability.

Countries we do not ship to
We currently do not ship to: Cambodia, Crimea region, Cuba, Iran, Kosovo, Kuwait, Lebanon, Myanmar, Namibia, North Korea, Pakistan, Russia, Saudi Arabia, Syria, Venezuela and Yemen.